Privacy Policy

Effective Date: September 2026

1. Introduction

RideFinder (“RideFinder,” “we,” “our,” or “us”) provides a platform that connects riders and drivers for transportation and hauling services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to riders, drivers, and visitors who access any RideFinder website or service.

2. Information We Collect

A. Information You Provide

Account Information: Name, email address, phone number, password, and any information you submit when creating an account.

Ride Details: Pickup area, destination area, group size, luggage size, child seat requirements, wheelchair needs, urgency, date, and any other fields you complete when posting a ride.

Driver and Vehicle Information: Vehicle class, passenger capacity, cargo space, child seat availability, wheelchair access, CDL class, trailer type, tow type, and other capability fields you enter.

B. Information Automatically Collected

Device and Technical Data: IP address, browser type, operating system, access times, pages viewed, and system logs.

SMS and Communication Metadata: Time and date of alerts, delivery status, and message routing information.

C. Information From Other Users

Riders and drivers may provide information about each other through ratings, reviews, or messages exchanged through the platform.

3. How We Use Information

We use the information we collect to:

• create and manage user accounts
• match riders and drivers based on posted requirements and vehicle capabilities
• send alerts, confirmations, and operational messages
• support safety features such as quiet hours and visibility rules
• maintain and improve the platform
• comply with legal obligations

4. How Information Is Shared

With Other Users: Riders and drivers see limited information about each other necessary for matching, including name, rating, price, and posted messages.

With Service Providers: We may share information with vendors who help us deliver the platform, such as hosting providers, SMS gateways, and analytics tools.

For Legal Reasons: We may disclose information if required by law, subpoena, court order, or government request.

We do not sell personal information.

5. Data Retention

We retain account, ride, and vehicle information as long as your account is active or as needed to operate the platform. Logs and backups may be stored for a limited period for security and operational purposes.

6. Security

We use reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Choices

You may update your account information at any time. You may request account closure by contacting us. You may opt out of non-essential communications where applicable.

8. Children’s Privacy

RideFinder is not intended for individuals under the age of 18, and we do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of the page reflects the most recent version.

10. Contact Us

For questions about this Privacy Policy, please contact:
support@ridefinderusa.com